There is no doubt the convenience and accessibility smartphones bring to our lives. But what do we do when one breaks? Choosing an iPhone repair shop can be a daunting task if it is something you never have experienced. However, these four questions can help you find the right support you need to get your phone in working condition.

#1: What is Your Experience with the iPhone 4, iPhone 4S, and/or iPhone 5?

Many companies claim to have experience working with iPhones, yet have never done so. When searching for an iPhone repair shop, make sure they know what they are doing. Ask a few questions about how often they see this type of problem, how many times they have diagnosed a similar problem, etc. The more knowledgeable and experienced your iPhone repair shop is, the more likely you are to have a positive experience with them.

#2: What is Your Average Turn Around Time for This Type of Repair?

Most iPhone repair shops out there are great. They offer service within a day, sometimes even while you wait. Others take weeks and weeks to get the job done. Let’s face it… being without your smartphone is stressful. By making sure your repair shop can get the phone back to you in a timely fashion, you are able to get back to your normal routine involving your iPhone more quickly.

#3: Do You Guarantee Your Work?

This is one of the more important questions to ask your iPhone repair shop before dropping off an item. Make sure that there is at least some sort of limited warranty for the work they provide. This will save you a lot of heartache in the long run if, when you get home, the phone breaks again.

#4: Does Your Shop Provide OEM Apple Parts?

This is another big question to ask. The use of any unauthorized, after market parts on an iPhone can actually cause the overall warranty of the device to be voided. In addition, the use of non-OEM parts is also being cracked down upon by Apple. Many stores have been sued and seen their inventory seized, in addition to any phones being repaired at their location at the time.

Being without your iPhone can certainly be a headache. However, by asking the right questions up front, you can help keep this process to a moderately pleasant one.

Author Bio: Louis Rossmann is a straight shooting tech guy who specializes in repair and LCD replacement.  Contact him through his Rossman Group website.